Shipping | Delivery | Returns

SHIPPING AND DELIVERY

 

SHIPPING FEES

 

The shipping costs differ per country but here are some approximate charges for shipping.

 

Netherlands

Free shipping


Europe

16,95

 

Rest of the world

Between 25,- and 45,- euro

 

Shipping costs are based on the total weight of the package and the dimensions.

For an exact amount visit the checkout page.

You need to have an item in your shopping cart to see the shipping costs.

 

If your delivery address is outside the EU you may have to pay import fees and tax on your delivery.

Import fees vary widely across the world, so do you want to be sure, contact your local customs office for further details. Stories Official is not responsible for custom charges, VAT and duties.

 

DELIVERY AND DELIVERY TIME

 

Your order will be delivered by PostNL or TNT, air or road transport.

In some countries a partner carrier will take over the delivery.

 

We ship all our items worldwide.

 

Netherlands

Your package should arrive 1-2 days after receiving the payment of the order.

When the tracking status says ‘gearriveerd’ it means your package is at the depot and will most likely be delivered that day.

 

International

Your package should normally arrive within 3 or 4 days after receiving the payment depending on where you are in the world.

We use TNT for all shipments outside the EU to ensure a quick delivery.

Shipments to the US are usually delivered within 3 days. In some cases, Asia and Australia for example it can take up to two weeks.

 

TRACKING

 

You can always follow your order. As soon as your order has been send we will email you the track and trace code.

Once the package is picked up by our shipping forwarder you will be able to track your package.

If the package has just been shipping, tracking numbers can take up to 1 day to be active.

If, after this time, you are still not be able to track it please contact us at info@storiesofficial.com.

 

RETURNS

 

The consumer can repudiate a purchase item bought on the website of Stories Official without giving reasons for it with a reflection period of 14 days indicated this item on the invoice.

This needs to do the customer as soon as possible during the reflection period. We will only accept returns on items purchased through the website of Stories Official in NEW condition. We cannot accept returns on items purchased from other locations or retailers.


Please send an email with your order number and possible receipt to customercare@storiesofficial.com. After written approval for return with a return number from our costumer service, please return the item to the address in the identity of Stories Official.

 

The product has not been worn/used, is undamaged and for so far possible in the original and undamaged package and with the original product tags and dustbag

 

During the reflection period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product if this is need able.

The guiding principle in that the consumer may only handle and inspect the items in the manner in which one is allowed to handle a product in a shop.

 

The reflection period starts on the day the product is received by the customer or by a third party appointed by him or her in advance and who not is the carrier.

- If the consumer ordered several products in the same order, the day on which the consumer or a third party appointed by him or her received the last item. Stories Official may refuse an order or several items with different delivery dates provided that it clearly informs the consumer prior to the order process, or

- In case the delivery of a item consists of several batches or parts, the day on which the consumer or a third party received the last batch or parts, or

- In case of an agreement about regular delivery of items during a given period, the day on which the consumer or a third party appointed by him or her received the first product.

 

The customer needs to prove that the items bought at the website of Stories Official are timely returned, for example with a proof of dispatch.

The consumer will not be permitted to exchange the product for another product. If the customer wishes to purchase another item he or she will have to place a new order on the website.

 

 

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