Delivery and Returns

RETURNS & CANCELLATIONS

Stories Official wants you to be completely satisfied with your purchase. 
All returns must be made within 14 days from date of receipt. Items should be returned unused and with all designer garment tags still attached to the item. Returns that are damaged, washed, dry-cleaned, marked or altered in any way will not be accepted. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags must be included with your return.

Before sending your item, please contact  Stories Official on info@storiesofficial.com. 
We will give you all the information needed for your sending.
Please send returns (after you have contacted us) to:

STORIES OFFICIAL
Oudeschans 21
1011 KS Amsterdam
The Netherlands 

Please note we are unable to accept returns for items purchased at other retail locations or other websites.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the products and will be liable for any damage to them until we receive them at our address.
In case of any dispute, we also recommend you retain proof of sending.

REFUNDS

If your order has been sent to a destination in the EU, all sales taxes will be refunded. Outside of the EU, customs duties and sales taxes are non-refundable by Stories Official.
Please note that it may take up to ten business days for your refund to be processed.

 

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